Terms of Service

Last updated: 17 September 2026

1. About these terms

These Terms of Service (“Terms”) govern your use of lumestore.site and any purchase you make from it. The store is operated by [Legal Entity Name], trading as LUME.

By browsing this site or placing an order, you agree to these Terms. If you do not agree, please do not use the site.

Our Privacy Policy, Refund & Return Policy and Shipping Policy form part of these Terms.

2. Who you are buying from — merchant of record

LUME sells and supports the products on this site. Payments are handled by Verifone (2Checkout), which acts as our authorised reseller and merchant of record. That means:

• Verifone (2Checkout) is the seller of record for the payment transaction;
• it processes your payment, issues your invoice, and calculates and remits any sales tax, VAT or GST that applies;
• your card or bank statement will show a descriptor such as 2CO.COM*LUME rather than LUME alone;
• its own terms of sale apply to the payment, alongside these Terms, and are available at 2checkout.com/policies.

LUME remains responsible for fulfilment, returns, warranty and customer support. For anything about your order, contact us first — we can almost always resolve it faster than the payment processor can.

3. Eligibility

You must be at least 18, or the age of majority where you live, to place an order. By ordering, you confirm you meet that requirement and that you are authorised to use the payment method you provide.

4. Products, descriptions and availability

We describe our products as accurately as we can, including their specifications, output ratings and compatibility. Even so:

• Product photography is representative, and colours can vary between screens.
• Charging speeds are maximum figures. Actual speed depends on your device, its battery level, its case, the adapter you use and the room temperature.
• Compatibility lists describe the devices the product is designed to work with. If your device is not listed, ask us before you buy.
• We may correct errors in descriptions, specifications or pricing at any time, including after an order is placed.

All products are subject to availability. If an item you ordered becomes unavailable, we will contact you and offer a replacement, a delay, or a full refund.

5. Pricing and payment

• Prices are shown in USD and may change without notice. The price that applies is the one shown when you complete checkout.
• Any sales tax, VAT or GST that must be collected at the point of sale is calculated and shown at checkout.
• Import duties and customs charges on international orders are not included and are payable by the recipient. See our Shipping Policy.
• Payment is taken when you place your order, through Verifone (2Checkout), using the methods shown at checkout.

5.1 Pricing errors

If a product is listed at an obviously incorrect price because of a typing or system error, we are not obliged to supply it at that price. We will contact you, offer the correct price, and refund you in full if you would rather cancel.

6. Orders and acceptance

Your order is an offer to buy. The order confirmation email confirms we received it; a contract is formed when we send your dispatch confirmation.

We may decline or cancel an order if:

• the product is unavailable or was mispriced;
• payment cannot be authorised;
• the order appears fraudulent or fails our or Verifone’s fraud screening;
• we cannot lawfully ship to the delivery address.

If we cancel an order after payment, we refund it in full.

7. Shipping, returns, refunds and warranty

Standard shipping within the United States is free, and orders are delivered in 7–15 business days after dispatch. Every LUME Halo comes with a 30-day risk-free return window and a 24-month limited warranty. The full details are in our Shipping Policy and Refund & Return Policy, which form part of these Terms.

Nothing in these Terms limits your statutory rights as a consumer, including your rights for goods that are faulty, not as described, or not fit for purpose.

8. Payment disputes

If you do not recognise a charge showing as 2CO.COM*LUME, it is a LUME order processed by our merchant of record. Please contact us before raising a dispute with your bank — we can usually identify the order and resolve it the same business day.

This does not affect your right to dispute a genuinely unauthorised transaction.

9. Acceptable use

You agree not to use this site for any unlawful purpose, attempt to gain unauthorised access to it or to connected systems, introduce malware, scrape or systematically extract its data without our written permission, submit false information, or infringe our intellectual property or anyone else’s.

10. Intellectual property

The LUME name and logo, the photography and copy on this site, and the site’s design and code belong to [Legal Entity Name] or its licensors. You may view and print pages for your own personal use; any other reproduction or commercial use needs our written permission.

Apple, iPhone, AirPods, Apple Watch, MagSafe and StandBy are trademarks of Apple Inc. Qi is a trademark of the Wireless Power Consortium. LUME is not affiliated with, endorsed by or sponsored by Apple Inc.; these names are used only to describe compatibility.

11. Third-party services

This site links to third-party services, including our payment processor and shipping carriers. We do not control them and are not responsible for their content, terms or privacy practices.

12. Disclaimers

Except as set out in these Terms and in our Refund & Return Policy, and to the extent the law allows, the site and its content are provided “as is” and “as available”. We do not promise the site will always be uninterrupted or error-free.

13. Limitation of liability

To the extent the law allows, our total liability for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses, including damage caused by using a product other than as instructed.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be excluded or limited.

14. Indemnity

You agree to indemnify LUME against claims, including reasonable legal fees, arising from your breach of these Terms or your violation of any law or third-party right.

15. Events outside our control

We are not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, carrier failures, customs delays, industrial action or government action.

16. Severability

If any part of these Terms is found unenforceable, the rest continues to apply. Not enforcing a right straight away does not mean we have given it up.

17. Governing law

These Terms are governed by the laws of [Jurisdiction]. If you are a consumer, you also keep the protection of any mandatory consumer law of the country where you live, and you may bring proceedings in your local courts.

18. Changes to these terms

We may update these Terms by posting a new version on this page. The terms in force when you place an order are the ones that apply to it.

19. Contact

LUME — [Legal Entity Name]
Email: info@lumestore.site
Contact us · Track your order