Order tracking

Where is my LUME?

Enter your order number and the email you used at checkout. We will send a secure link straight to your live tracking page.

Track your parcel

It is at the top of your confirmation email and looks like #1001.

Must be the address you used at checkout — that is how we verify the order is yours.

Looking up your order…

We never show order details on this page. The link goes only to the email address on the order.

What happens to your order

Every LUME order moves through the same six stages. Most US orders reach the doorstep 7–15 business days after dispatch.

Order placed

Confirmation email sent immediately.

Payment confirmed

Usually within minutes of checkout.

Packed and inspected

Each unit is powered on and load-tested before it is boxed. 1–2 business days.

Handed to carrier

Tracking number emailed the moment the label is scanned.

Out for delivery

7–15 business days in transit across the US.

Delivered

Signature is not required unless you asked for it.

Common questions

No tracking updates for a few days? That is normal early on — carriers often scan a parcel only at sortation hubs. If nothing changes for more than 3 business days, contact us and we will chase it.

Cannot find the order number? Search your inbox for “Lume” or check spam. Every confirmation email carries it at the top.

Charge you do not recognise? Payments are processed by Verifone (2Checkout), so your statement reads 2CO.COM*LUME rather than LUME. Please email us before disputing it.

Wrong address? Tell us within 12 hours of ordering and we can usually correct it before the label is generated.

Contact support

One object. Three devices.

Ready for a cleaner desk?

Free US shipping, a 30-day risk-free window and a 24-month warranty on every LUME Halo. If it does not earn its place on your desk, send it back.

Buy LUME HaloFree US shipping · 30-day returns Talk to support

Dispatched in 1–2 business days · Delivered in 7–15 business days across the US