Up to 15W to the phone on the magnetic disc, up to 3W to the watch puck and up to 5W to the earbuds pad. Those are maximum figures — the real rate depends on your device, its battery level, its case and the ambient temperature. To hit full speed, plug it into a 20W or higher USB-C Power Delivery adapter.

Yes, with any MagSafe-compatible magnetic case up to roughly 3 mm thick. Thick, metal-backed or non-magnetic cases weaken the magnetic snap and slow charging — take the case off, or fit a magnetic ring to it.

Yes. iPhone 12 and later snap on magnetically with no accessory needed. Android phones charge wirelessly too, but because most have no built-in magnet ring you will want a magnetic case or a stick-on magnetic ring so the phone locks into coil alignment. Charging speed then follows whatever Qi standard your phone supports.

No — we ship the USB-C cable only, to keep the price down and cut waste. Any 20W+ USB-C PD adapter you already own will run it at full speed.

Yes. There is a physical switch on the base that turns the ambient light ring on and off independently of charging, so the dock still works with the light completely dark. Handy on a nightstand.

The LUME Halo 3-in-1 charging station with its ambient RGB light ring built in, a USB-C to USB-C charging cable, a quick-start guide and a warranty card. A USB-C wall adapter is not included.

Orders are picked and dispatched within 1–2 business days. US delivery then takes 7–15 business days from dispatch, and standard US shipping is free. You will get a tracking number by email as soon as the label is scanned, and you can follow it any time on our order tracking page.

Yes. Canada is typically 7–14 business days, the UK and EU 8–16, Australia and New Zealand 10–18, and the rest of the world 10–21 — all counted from dispatch. International shipping is calculated at checkout. Import duties and local taxes are set by the destination country and are payable by the recipient.

Because our payments are processed by Verifone (2Checkout), who act as the merchant of record for the sale. Your statement will show a descriptor such as 2CO.COM*LUME rather than LUME on its own. This is normal and it is not a duplicate or fraudulent charge.

If you see a charge you do not recognise, please email us before opening a dispute with your bank. We can identify the order and resolve it, usually the same business day — a chargeback takes weeks and locks the funds while it runs.

Yes. The whole store runs over an encrypted HTTPS connection, and payment details are entered on a PCI DSS compliant checkout hosted by our payment processor. Your full card number never reaches our servers — for support purposes we can only ever see the card brand and the last four digits.

30 days from delivery, for any reason — you do not need to justify it. The unit needs to come back complete and in resaleable condition. We pay return shipping on US orders and we do not charge restocking fees. Refunds go back to the original payment method within 5–10 business days of the return arriving. Full terms are in our Refund & Return Policy.

Email us within 7 days of delivery with a photo or short video of the problem and we will ship a replacement immediately — we do not wait for the damaged unit to come back first. Faults that appear later are covered by the 24-month limited warranty.

Use our order tracking page. Enter the order number from your confirmation email — it looks like #1001 — along with the email address you used at checkout. If tracking has not updated in more than 3 business days, contact us and we will chase the carrier on your behalf.

Through the form on our contact page, or by emailing info@lumestore.site. The inbox is monitored 24/7 and almost every ticket is answered within one business day.